Privacy Policy

GetFoodz (“we”, “us”) runs the GetFoodz website and app in Ghana. We decide how and why your personal information is used, so we are responsible for it under the Data Protection Act, 2012 (Act 843) of Ghana. You can reach us at info@getfoodz.com.

• Your account: your name, e-mail address, phone number and password (we keep only a scrambled form of the password, never the password itself).
• Your orders: what you ordered and from whom, the delivery location or address you give, the landmark and any note, the time, the amounts, and your hand-over codes.
• Your location: the place you pin or search for, and your current position if you choose “use my location”. We only ask your device for it when you tap that button.
• Payment details: Paystack processes your payment. We receive the reference, the amount and whether it succeeded. We never see your card number or mobile money PIN.
• Restaurants and couriers also give us business and identity details, a mobile money number, network and account name so we can pay them, and for couriers their vehicle details. A courier’s live position is shared while they are on a job (see Location below).
• Messages and support: what you write to us, and photos you add to a report.
• Technical information: your device and browser, IP address, the pages and features you use, errors that happen to you, and a push-notification address if you allow notifications.

• To take, deliver and pay for your orders, and to pay restaurants and couriers.
• To keep you informed with order updates by notification, e-mail and SMS.
• To keep people safe and prevent fraud and misuse, including checking hand-over codes.
• To look after your problems, reports and returned payments.
• To run GetFoodz Rewards: we count your delivered orders to find each month’s top customer.
• To improve and fix the Service, and to send promotions you have not switched off.
• To meet our legal and accounting duties.

We rely on your consent where the law asks for it (for example, to send promotions, to use your device location or to show push notifications), on what is needed to carry out your order, on our legal duties, and on our legitimate interest in running a safe and reliable service. You can withdraw a consent at any time.

We do not sell your personal information. We share only what each party needs:

• The restaurant sees your name, your phone number and what you ordered, so it can prepare your order and reach you if there is a problem.
• The courier sees your name, phone number, delivery location and your order, only while the delivery is open.
• Our service providers, who process data for us under our instructions: Paystack (payments and returned payments), Hubtel (SMS), Mapbox (maps and address search), Supabase (our database and file storage), Render and Vercel (the servers that run our API and website), and our e-mail provider.
• Public authorities, when the law requires it or to protect people from harm, and a successor if GetFoodz is ever sold or merged, who must respect this policy.

Your delivery location is used to price and route your delivery and to show the courier where to go. During an active gas job or delivery, the courier’s phone shares its position with you so you can follow it live; the last known position is kept for that job so you see it at once if you reopen the page, and sharing stops when the job ends. We do not track your phone in the background and we do not track you outside an order.

GetFoodz uses your browser’s storage only for things the Service needs: keeping you signed in, your cart, the delivery location you chose, your theme and install-prompt choices, and a small notice that stops a message appearing twice. We do not use advertising or tracking cookies and we do not run third-party analytics.

We keep your information while your account is open and for as long as we need it to run your orders, pay and settle with restaurants and couriers, deal with disputes and meet legal and accounting duties. After that we delete it or make it anonymous. Order and payment records may be kept for longer where the law requires it. Technical logs are kept for a short time.

Everything travels over encrypted connections (HTTPS). Passwords are stored in a scrambled form, reset links are single-use and expire, sign-in and sensitive actions are rate-limited, staff see only what their job needs, and our providers are chosen for their security. No system is perfectly secure, so please use a strong password and keep your hand-over codes private. If a breach affects you we will tell you and the Data Protection Commission as the law requires.

Some of our providers store or process data outside Ghana, for example in Europe. We use providers that protect personal information to a high standard, and we only send them what they need.

You may ask us for a copy of the personal information we hold about you, ask us to correct it, ask us to delete it, object to how we use it, and withdraw a consent you gave. Write to info@getfoodz.com from the e-mail address on your account and we will answer within 30 days. Some information we must keep (for example, records of payments) and we will tell you if so. You may also complain to the Data Protection Commission of Ghana.

GetFoodz is for people aged 18 and over, or younger people using it with a parent or guardian. We do not knowingly collect information from a child without a parent’s or guardian’s permission. If you think we have, tell us and we will delete it.

We will update this policy when how we handle information changes, and we will change the “Last updated” date. If a change matters to you we will tell you.

Questions, requests or worries about your information: info@getfoodz.com.