Terms of Service

GetFoodz is an online platform in Ghana that connects customers with restaurants and with independent delivery riders (“couriers”). Through GetFoodz you can order food for delivery, pre-order food and collect it yourself, order food from a restaurant that is closed for its next opening, and have a gas cylinder collected, refilled and brought back to you.

By using the website, the app or any part of the service (the “Service”) you agree to these Terms. If you do not agree, please do not use the Service. These Terms apply to everyone who uses the Service in Ghana, on a university campus or anywhere else we deliver. Restaurants and couriers also agree to their own agreements, which sit alongside these Terms.

You must be at least 18 years old, or use GetFoodz with the permission and supervision of a parent or guardian who accepts these Terms for you.

Customers create their own account. Restaurants and couriers are set up by the GetFoodz team after we have checked their details, so they cannot sign up by themselves. Give us accurate and current information, keep your password private and tell us at once if you think someone else has used your account. You are responsible for what happens under your account. Each person may have one account.

Restaurants set their own menus, prices, opening hours and preparation times, and they decide whether to accept an order. An order is only a request until the restaurant accepts it. Menus show the allergens and ingredients the restaurant has told us about; if you have an allergy, check with the restaurant before you order, because we cannot guarantee what a kitchen contains.

You can order for delivery, or pre-order and collect it yourself at the restaurant (a pick-up order has no delivery fee and no service charge). If a restaurant is closed you may place an order for its next opening, and it will be prepared then. Delivery times shown are estimates: they depend on the restaurant, the courier and local conditions.

All prices are in Ghana cedis (GH₵). What you pay is shown before you pay and is made up of the price of the food, the delivery fee (for delivery orders) and the small payment-processing fee charged by our payment partner. The delivery fee depends on where you are and where the restaurant is.

Payment is made through Paystack, by card or mobile money. GetFoodz does not see or store your card number or mobile money PIN. Your order is only sent to the restaurant once your payment has gone through.

Please give a delivery location that is accurate and easy to find (pin it on the map, add a landmark and keep your phone on and close). Couriers are independent: they follow your delivery details and the instructions in the app.

Every delivery has a six-digit hand-over code that only you can see. Give it to the courier only when your food is in your hands. Giving the code confirms the delivery, releases the courier’s fee and closes the order, so please do not share it earlier. If we cannot reach you or find you, the courier and our support team will try to help; an order that cannot be handed over may not be returned to you.

You can cancel an order from My Orders until the restaurant accepts it. Once a kitchen has accepted an order it has started cooking for you, so cancelling is no longer possible.

If a restaurant cannot make your order, declines it, or an order cannot go ahead for any other reason after you paid, your payment is returned to the way you paid, automatically. You do not need to ask. It usually reaches you within 3 to 5 business days, depending on your bank or mobile money provider. Our Order Support page explains every case.

If something is wrong with an order you received, write to us within 24 hours of delivery at info@getfoodz.com with your order number, what happened and a photo if you have one. We look into it with the restaurant and the courier and reply within 48 hours. Depending on what we find, we may put it right, return part or all of the payment, or explain why we cannot. Our decision considers what the restaurant, the courier and you have told us.

You choose your cylinder size and how much gas you want. A courier collects your empty cylinder, has it filled at a gas station and brings it back. Before you pay, we show the cost of the gas, the service charge and the payment fee, and the total. The gas is charged at the station price per kilogram shown on the page, up to what your cylinder can hold.

Two private codes protect your cylinder: the courier needs the first to collect it from you and you need to give the second when it is back. Keep them to yourself. Please hand over only a cylinder that is in sound condition: GetFoodz and its couriers do not repair cylinders or valves and are not responsible for a fault that was already there. You can cancel and have your payment returned until the courier has collected your cylinder.

Handle gas with care: no flames or smoking around a cylinder, and keep it upright and away from heat. Tell us at once if you smell gas or see damage.

Each calendar month, the customer who places the most orders wins one free dish of their choice, priced up to the limit shown on the Rewards page. To count, an order must be delivered with your hand-over code, paid with real money and not itself paid with a reward, and its food must come to at least the minimum shown on the Rewards page. The winner needs at least the number of orders shown there; a tie goes to whoever reached that number first.

The reward pays the food of one dish, one portion. Delivery and the payment fee are still paid by you. It is personal to you, cannot be exchanged for cash or transferred, and expires on the date we tell you (30 days to start with). We decide each month on the first day of the next month, tell the winner by notification, e-mail or SMS, and show it on the Rewards page. We may pause, change or end the programme, and we may withhold a reward from anyone who breaks these Terms, for example by creating several accounts or placing orders only to win. Changes do not take away a reward already won.

Please do not misuse the Service: no fraud, no false orders, no abuse or harassment of restaurants, couriers or our team, no trying to get around our systems or to reach accounts that are not yours, and nothing unlawful. We may suspend or close an account that breaks these Terms, and we may cancel orders connected with it.

We send you messages about your orders (confirmations, status, codes, payment and return notices) by notification, e-mail and SMS. These are part of the Service. You can switch off promotional messages in your profile; order messages cannot be switched off because you need them to receive your food.

We work hard to keep GetFoodz running, but we cannot promise it will always be available. We sometimes pause it for maintenance, and features, restaurants and delivery areas change. We may add, change or remove parts of the Service.

Restaurants prepare the food and couriers deliver it as independent businesses; GetFoodz provides the platform that connects you. We take care in checking restaurants and couriers and we deal with every problem you report, but to the extent the law allows we are not responsible for loss that is indirect or that we could not reasonably foresee, or for events outside our control such as network failures, road conditions or weather.

Nothing in these Terms limits a right you have under Ghanaian law that cannot be limited, or our responsibility for anything that cannot be excluded by law.

How we handle your personal information is explained in our Privacy Policy, which forms part of these Terms.

We may update these Terms. When we make an important change we will say so on the site and change the “Last updated” date. If you keep using GetFoodz after a change, you accept the new Terms. An order you have already placed stays under the Terms that applied when you placed it.

These Terms are governed by the laws of the Republic of Ghana. If we cannot settle a disagreement between us, the courts of Ghana will decide it. We would always like the chance to put things right first, so please write to us at info@getfoodz.com.